FRESH
START

Facing major life struggles and other hardships over debt? Behind on payments? You’re not alone — and you’re not out of options. We help good people find a way forward with clarity and care.

Clear, Compassionate Mediation for Debt-Related Legal Matters

At Fresh Start Mediation Services (FSM), we help individuals resolve debt-related legal matters with empathy, strategy, and zero judgment. We’re not a law firm — and we don’t pretend to be. If you’ve received a court summons, feel overwhelmed by collections, or don’t know what to do next, you’re in the right place.

Empower
Understand Your Situation

Every case starts with a story — your story. At Fresh Start Mediation Services (FSMS), we take time to fully understand your financial situation before making any recommendations. This includes reviewing debts, court summons, past-due notices, and any communications you’ve received from creditors or collectors.

This step is about more than paperwork — it’s about listening. We know debt can feel overwhelming, so we create a safe, judgment-free space where you can share your concerns openly. By gathering the facts and hearing your perspective, we lay the foundation for a resolution strategy that reflects your needs, rights, and goals.

Verifying the Debt

Not all debts are valid, and not all collection practices are lawful. Before you take any action, FSMS conducts a thorough review of each debt claim. We check whether amounts are accurate, whether proper documentation exists, and whether the collector is following legal guidelines.

This step is critical because errors are common in debt reporting and collection. You may be chased for debts you don’t owe, or for amounts inflated by hidden fees. By carefully verifying each detail, we protect you from unfair practices and ensure you only address what’s legitimate. Knowledge is power — and this process gives it back to you.

Mediation & Negotiation

Once the facts are clear, FSMS becomes your advocate in difficult conversations. We know that negotiating with creditors can be intimidating, stressful, and confusing. Our trained mediators step in as neutral facilitators, working to find common ground while reducing the emotional burden on you.

Through structured mediation and skilled negotiation, we help secure practical solutions that may include reduced balances, extended payment timelines, or complete resolution of specific debts. Our role is to balance empathy with strategy — creating outcomes that are fair, sustainable, and aligned with your long-term financial health.

Finalize & Move Forward

The ultimate goal isn’t just settling a debt — it’s restoring your peace of mind. Once agreements are in place, FSMS ensures that all terms are documented clearly, compliance is maintained, and you have a written record of your resolution. You’ll know exactly what was agreed to, by whom, and how to move forward.

But we don’t stop there. We also provide guidance on what comes next: how to protect your credit, avoid future pitfalls, and maintain control of your financial situation. A “fresh start” isn’t just a slogan — it’s a process that empowers you with both closure and confidence.

Client Portal: Your Case, Clearly Tracked

After intake, you’ll see a simple roadmap with checkpoints that unlock as you move forward. Upload documents securely, complete tasks, and get notified when action is needed.

Intake
Verify
Mediate
Fresh Start
  • Roadmap view of progress through each stage—with due dates and clear next steps.
  • Task prompts when we need your input, approval, or signature.
  • Secure uploads for summons, statements, and other documents.
  • Resources unlocked at the right time so you’re never overwhelmed.
  • Status notifications so you always know what’s happening next.
Client Journey

Right place. Clear next steps.

Most people land here after getting a letter or court notice. Our job is to reduce stress and move you forward with a straightforward process—starting today.

1
Intake & Welcome
Start with a quick intake and e-signature so we can speak on your behalf. We’ll confirm by email and outline what comes next. If you have a summons or recent letter, you can upload it securely.
Tip: check your spam folder if you don’t see our emails.
2
Verify the Debt
We request verification and review the creditor’s documentation. This ensures the right party, amount, and paperwork are in place before anything else proceeds.
We’ll keep you posted—no guesswork.
3
Outcome & Path
If proof is insufficient: the case may be dismissed and you’re done. If proof is provided: we move into mediation and prepare a strategy that reflects your situation.
Either way, you’ll know the plan and timing.
4
Mediation & Agreement
We lead negotiations so you don’t have to—aiming for practical outcomes like reduced balances or workable payment terms. Agreements are documented in writing and next steps are clear.
You’ll receive updates and reminders by email.
Start my Fresh Start Prefer to talk first? Email us.
FSMS is a mediation firm—we’re not a law firm and don’t provide legal advice. We help you navigate debt-related matters with clarity, compassion, and strategy.
Our vision

Built to reduce stress. Growing to serve you better.

FSMS focuses on clear, compassionate mediation for debt-related matters. Today you’ll find the essentials—who we are, how our process works, and how to begin. In the weeks ahead we’re adding a client portal, guided steps, and a resource library so every next move feels simple. If you need help now, we’re here.

Ready to start your Fresh Start?

If you received a letter or summons, you’re in the right place. Begin our quick intake and we’ll guide you from verification through mediation—step by step.

FSMS is a mediation firm—not a law firm. We help you navigate debt-related matters with clarity and compassion.